Principles for achieving operational excellence: implementation of digital solutions and team involvement

20/06/2023

You cannot build a great company on poor processes. If you are serious about making your company more efficient and more competitive, it is time to take a hard look at the way things are done now and figure out how to improve them in the short term.

There is no “right” way to achieve operational excellence, and each company will need to take a slightly different approach depending on its situation. The key is to start small and make sure everyone has the right tools to do their job. The transition to operational excellence can be painful while you are putting it in place, but in the long run, it can provide immeasurable benefits, and it is well worth the effort.

You cannot build a great company on poor processes. If you are serious about making your company more efficient and more competitive, it is time to take a hard look at the way things are done now and figure out how to improve them in the short term.

Ultimately, the goal of approaching operational excellence is not to become a digital company but to be a company that intelligently uses digital solutions to improve its performance. The main difference is that digital strategy per se is necessary as a basis for business models and determining a position in the marketplace. In contrast, a transformation strategy that targets operational excellence delivers valuable improvements and results that can help organizations realize additional profits.

The best way to ensure you implement the right strategy and make operations work well is to consider different perspectives and engage people who can deliver results. In this context, it is necessary for company leaders to look closely at their processes and identify where improvements can be made.

If some of your organization’s processes are driven by technology, always try to understand the human aspect as well. This is why it is so important to fully integrate the team into the (digital) change strategy and make them part of the transformation process. The way people work can be changed through technology, but they need to feel a sense of responsibility in what they do and not be burdened by it. People tend to feel the impact of change even more deeply when it comes to the way they work. The key is to involve the team in the process, communicate goals, and demonstrate that digital renewal will lead to positive results.

In the end, the digital transformation strategy must be at the center of the company’s decision-making process, driving the technical and business aspects to achieve remarkable results. The digital transformation strategy must be part of the overall business strategy and must be used to create an ecosystem to harness the power of technology to achieve the desired results.

Implementing operational excellence requires diligence, commitment and perseverance. If your organization has some structural problems that need to be addressed, the time for change may have come sooner than you think.